:root {
            --primary: #0066b3;
            --secondary: #e6f2ff;
            --accent: #ff9900;
            --dark: #003b6f;
            --light: #f8f9fa;
            --success: #28a745;
            --text: #333;
            --border: #dee2e6;
        }
        
        * {
            margin: 0;
            padding: 0;
            box-sizing: border-box;
        }
        
        body {
            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
            line-height: 1.6;
            color: var(--text);
            background-color: var(--light);
        }
        
        .container {
            max-width: 1200px;
            margin: 0 auto;
            padding: 0 20px;
        }
        
        /* Header Styles */
        header {
            background: linear-gradient(135deg, var(--primary), var(--dark));
            color: white;
            padding: 30px 0;
            box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
        }
        
        .header-content {
            display: flex;
            justify-content: space-between;
            align-items: center;
            flex-wrap: wrap;
        }
        
        .logo {
            display: flex;
            align-items: center;
            gap: 15px;
        }
        
        .logo-icon {
            font-size: 2.5rem;
        }
        
        .logo-text {
            font-size: 1.8rem;
            font-weight: 700;
        }
        
        .tagline {
            font-size: 1.1rem;
            opacity: 0.9;
            margin-top: 5px;
        }
        
        /* Hero Section */
        .hero {
            background: url('data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="100" height="100" viewBox="0 0 100 100"><rect width="100" height="100" fill="%230066b3" opacity="0.05"/></svg>');
            padding: 60px 0;
            text-align: center;
            background-color: var(--secondary);
        }
        
        .hero h1 {
            font-size: 2.8rem;
            margin-bottom: 20px;
            color: var(--primary);
        }
        
        .hero p {
            font-size: 1.2rem;
            max-width: 800px;
            margin: 0 auto 30px;
        }
        
        .cta-button {
            display: inline-block;
            background: var(--accent);
            color: white;
            text-decoration: none;
            padding: 12px 30px;
            border-radius: 5px;
            font-weight: 600;
            transition: all 0.3s ease;
            box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
        }
        
        .cta-button:hover {
            background: #e68a00;
            transform: translateY(-2px);
        }
        
        /* Info Cards */
        .info-section {
            padding: 60px 0;
        }
        
        .section-title {
            text-align: center;
            font-size: 2.2rem;
            margin-bottom: 50px;
            color: var(--primary);
            position: relative;
        }
        
        .section-title::after {
            content: '';
            position: absolute;
            bottom: -15px;
            left: 50%;
            transform: translateX(-50%);
            width: 80px;
            height: 4px;
            background: var(--accent);
        }
        
        .cards-container {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
            gap: 30px;
            margin-bottom: 50px;
        }
        
        .card {
            background: white;
            border-radius: 10px;
            overflow: hidden;
            box-shadow: 0 5px 15px rgba(0, 0, 0, 0.05);
            transition: transform 0.3s ease;
        }
        
        .card:hover {
            transform: translateY(-10px);
        }
        
        .card-icon {
            background: var(--primary);
            color: white;
            font-size: 2rem;
            padding: 25px;
            text-align: center;
        }
        
        .card-content {
            padding: 25px;
        }
        
        .card h3 {
            color: var(--primary);
            margin-bottom: 15px;
        }
        
        /* Process Section */
        .process-section {
            background: var(--secondary);
            padding: 60px 0;
        }
        
        .process-steps {
            display: flex;
            justify-content: space-between;
            flex-wrap: wrap;
            margin-top: 40px;
        }
        
        .step {
            flex: 1;
            min-width: 200px;
            text-align: center;
            padding: 0 15px;
            margin-bottom: 30px;
            position: relative;
        }
        
        .step-number {
            width: 50px;
            height: 50px;
            background: var(--accent);
            color: white;
            border-radius: 50%;
            display: flex;
            align-items: center;
            justify-content: center;
            font-size: 1.5rem;
            font-weight: bold;
            margin: 0 auto 20px;
        }
        
        .step:not(:last-child)::after {
            content: '';
            position: absolute;
            top: 25px;
            right: -20px;
            height: 2px;
            width: 40px;
            background: var(--accent);
        }
        
        /* Complaint Form */
        .form-section {
            padding: 60px 0;
            background: white;
        }
        
        .form-container {
            max-width: 800px;
            margin: 0 auto;
            background: white;
            border-radius: 10px;
            box-shadow: 0 5px 30px rgba(0, 0, 0, 0.1);
            overflow: hidden;
        }
        
        .form-header {
            background: var(--primary);
            color: white;
            padding: 20px;
            text-align: center;
        }
        
        .form-header h2 {
            font-size: 1.8rem;
        }
        
        .form-body {
            padding: 30px;
        }
        
        .form-group {
            margin-bottom: 25px;
        }
        
        .form-group label {
            display: block;
            margin-bottom: 8px;
            font-weight: 600;
            color: var(--dark);
        }
        
        .form-group input,
        .form-group select,
        .form-group textarea {
            width: 100%;
            padding: 12px 15px;
            border: 1px solid var(--border);
            border-radius: 5px;
            font-family: inherit;
            font-size: 1rem;
            transition: border-color 0.3s;
        }
        
        .form-group input:focus,
        .form-group select:focus,
        .form-group textarea:focus {
            outline: none;
            border-color: var(--primary);
            box-shadow: 0 0 0 3px rgba(0, 102, 179, 0.1);
        }
        
        .form-row {
            display: flex;
            gap: 20px;
            margin-bottom: 25px;
        }
        
        .form-row .form-group {
            flex: 1;
            margin-bottom: 0;
        }
        
        textarea {
            min-height: 150px;
            resize: vertical;
        }
        
        .submit-btn {
            background: var(--accent);
            color: white;
            border: none;
            padding: 15px 30px;
            font-size: 1.1rem;
            font-weight: 600;
            border-radius: 5px;
            cursor: pointer;
            transition: background 0.3s;
            display: block;
            width: 100%;
        }
        
        .submit-btn:hover {
            background: #e68a00;
        }
        
        .required {
            color: #e74c3c;
        }
        
        /* Footer */
        footer {
            background: var(--dark);
            color: white;
            padding: 40px 0 20px;
        }
        
        .footer-content {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
            gap: 30px;
            margin-bottom: 30px;
        }
        
        .footer-column h3 {
            font-size: 1.3rem;
            margin-bottom: 20px;
            position: relative;
            padding-bottom: 10px;
        }
        
        .footer-column h3::after {
            content: '';
            position: absolute;
            bottom: 0;
            left: 0;
            width: 50px;
            height: 2px;
            background: var(--accent);
        }
        
        .contact-list {
            list-style: none;
        }
        
        .contact-list li {
            margin-bottom: 10px;
            display: flex;
            align-items: flex-start;
        }
        
        .contact-list i {
            margin-right: 10px;
            color: var(--accent);
        }
        
        .footer-bottom {
            text-align: center;
            padding-top: 20px;
            border-top: 1px solid rgba(255, 255, 255, 0.1);
            font-size: 0.9rem;
            opacity: 0.8;
        }
        
        /* Responsive */
        @media (max-width: 768px) {
            .form-row {
                flex-direction: column;
                gap: 0;
            }
            
            .process-steps {
                flex-direction: column;
            }
            
            .step:not(:last-child)::after {
                display: none;
            }
            
            .hero h1 {
                font-size: 2.2rem;
            }
        }