Resolve Your Training-Related Concerns

An independent platform to address complaints and disputes regarding skills development and training programs.

Our Mandate

Regulatory Oversight

We ensure all Training Providers comply with national skills development legislation and maintain the highest standards in training provision across all sectors.

Complainant Protection

Your identity is protected throughout the complaint resolution process. We maintain strict confidentiality in all proceedings.

Stakeholder Mediation

We facilitate constructive dialogue between complainants, SETAs, training providers, and employers to achieve equitable resolutions.

Complaint Resolution Process

Complaint Submission

Complete the complaint form with all required details and supporting documentation.

Initial Assessment

Our team reviews your submission within 5 working days to determine jurisdiction and merit.

Case Investigation

We conduct a thorough investigation, gathering evidence from all relevant parties.

Resolution & Outcome

We issue a binding resolution within 30 days, with follow-up to ensure compliance.

Submit Your Complaint

Training Complaints Form

All fields marked with * are required

You are submitting as *

First Name *

Last Name *

Contact Number *

Email Address *

Company Name (if applicable)

Training Provider Name *

Training Provider Contact Number *

Training Provider Email *

Related SETA (if applicable)

Nature of Complaint *

Date of Incident *

Complaint Details *

Previous Resolution Attempts

Desired Outcome *

Supporting Documentation You may upload relevant documents (max 5 files, 5MB each). Formats: PDF, JPG, PNG

I declare that the information provided is true and correct to the best of my knowledge. I understand that false information may invalidate my complaint and could lead to legal consequences.